FAQ's

    Many questions can be answered below. If you have additional questions, contact customer service.
  • Where is my order? You will receive a tracking # by email or text as soon as your order ships. Some items are made when ordered so please check the details on the product page. 
  • What are my shipping options? Estancia Tiles ships via USPS Priority mail or Fedex ground. Shipping occurs within 2 business days from when the order is placed. Shipping times are not guaranteed as we have no control over the delivery companies schedules. Calculations are provided at checkout for your address. For heavier shipments, please contact us to provide accurate freight weights. Local Pickup is NOT available. 
    • How do I place my order? You can order on the website by creating a account, adding tiles to your cart and pay through our secured checkout system. We will send you emails with the order confirmation and tracking numbers. We do not accept phone orders.
  • What if my order never arrives or is stolen?

    To protect your order against loss or theft, add the Route + protection at checkout. 

    Estancia Tiles is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

    *Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

    What if my order is damaged?

    To protect your order against damage that occurred during shipping, add Route+ package protection at checkout.

    Estancia Tiles is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

    *Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

    If your order has defects during manufacturing, please reach out to us at here and we will be happy to work with you to remedy the situation.

    What do I get when I insure my order with the Route+ Protection?

    Estancia Tiles is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

    *Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

    How does the claim process work?

    When you file a claim, your request will be reviewed and a replacement order will be placed on your behalf. You will be contacted in case any clarifications are needed.

    What are the Route+ Protection terms and conditions? 

    The terms and conditions are listed here

    How do I file a claim for my lost, stolen or damaged order?

    If you insured your order with the Route + Protection at checkout, you will receive a confirmation email from with a link to file a claim. In case you can’t find the email, you can also access the claim link by entering your email and order number here.

    Does Route + Protection cover stolen items?

    Yes! When orders are insured with Route, any items stolen off of your customers porches are covered by Route, NOT the merchant, even after the item is marked as delivered. 11 million Americans had packages stolen last year alone and with the increase in online shopping this number just keeps growing.

  • How do I attach the tile mural? The tile mural come loose in a box. Depending on where you are installing it (outside or inside). Outside, you will need to mount it on a 1/4" thick cement board with grout. These are sold at many home improvement stores. Inside, you can use a wood board and silicone. 
  • How do I figure how much tile I will need? When determining how many tiles you will need for your project or space, measure. Multiply the length and width measurements to obtain the result, which will give you the total square feet . Click here for a good Calculator to use.
      • Example 1: 48" x 24" =1152 /12=96 Divide that by 12=8 sq ft;
        • For 4" tiles there are 9 tiles in a sq ft, so 9 tiles x 8 sq ft =72 tiles
        • Add 10% extra for waste & consider the grout area (1/8")
      • Example 2: You need 25 Square feet
        • For 4" tiles, there are 9 tiles in a sq ft, so 9 tiles x 25 square feet= 225 tiles
        • Add 10% extra for waste & consider the grout area (1/8")
    • Can I use Talavera tiles in a bathroom, pool or floor? We only recommend using Talavera tile as a accent tile. Because of it's ceramic nature it can become slippery when wet. The 2" tiles can be used in shower floors due to it's small size along with the grout between the tiles helps. 
    • What type of grout should I use for installing the Talavera tiles? 

      Depending on the size of grout lines you plan to do. Use sanded grout for grout joints larger than 1/4”. Use non-sanded grout for joints that are smaller than 3/16”. Flexibility in your grout joint spacing accommodates normal variations in the size and shape of Talavera tiles. A sand Portland cement grout is preferred. Generally, the wider the grout joint, the more the tendency to use the rougher sand/Portland Cement grout. Since Talavera tiles are handmade and thus somewhat irregular, a thicker grout joint can accommodate this irregularity more easily. Plaster grout is used when a thinner and smoother grout joint is desired. Grout texture, even when a sand/Portland Cement grout is used, can be kept smoother by using a "tooled" joint. A slightly rounded smooth metal tool is used like a miniature trowel as it is drawn over the joint, creating a slight indentation that is made smooth by the use of this instrument. A rougher texture can be achieved by using what is referred to as a "sack rubbed finish", achieved by gently rubbing the grout joint flush with the surface of the tile with a burlap sack cloth after the grout has become somewhat firm.

      If Talavera tile is being installed along side handmade clay tile, apply a grout release to the tile prior to installing the grout, this keeps the fine particles of Portland Cement from becoming imbedded in the tile which will dull the Talavera tile.

      Sealing only the grout is needed and is done after the grout is fully dry. DO NOT attempt this process until both the tile and grout joints are completely dry otherwise moisture can become trapped in the handmade clay tile and cause a milky film to form on the tile after sealing and finishing.

      If grouting on a wet area, a bathroom or kitchen, make sure the grout includes wet proofing agent. Wipe of any excess grout with sponge dipped in water. Allow the applied grout to dry for 30 minutes, then buff off any grout haze with a soft cloth. Again allow the grout to dry for a day and buff away any haze. 

    • Can the tiles be installed on an outside BBQ or patio area? Yes, sealing the tiles will provide extra UV protections especially in the hot Southwestern US. The tiles may crack in very cold climates. Make sure the sealer is a transparent one that will be absorbed and that will not create a film.