Our team is working as quickly as possible to get you your order, however there may be carrier delays beyond our control. Thank you for your continued patience and understanding at this tiime.

FAQ's

    Many questions can be answered below. If you have additional questions, contact customer service.
  • Where is my order? You will receive a tracking # by email or text as soon as your order ships. Some items are made when ordered so please check the details on the product page. 
  • What sizes do your square tiles come in?  Each product will have options in available sizes. Square tiles come in 2", 3" 4.2", and 6". Please check the details on the product page for all measurements before ordering. Our 4.2" tiles are NOT 4" square.
  • What are my shipping options? Estancia Tiles ships via USPS Priority mail or Fedex ground. Shipping occurs within 2 business days (M-F) after the order is processed. Processing times are generally 2 days with shipping after that, typically within 3 business days from when the order is place (we do not work on weekends).  Shipping times are not guaranteed as we have no control over the delivery companies schedules. Calculations are provided at checkout for your address. For heavier shipments, please contact us to provide accurate freight weights. Local Pickup is NOT available. 
  • Do you offer trade or volume discounts or coupons? No, we try to keep prices low before retail and do not offer any trade discounts or coupons. Everyone pays the same. 
    • How do I place my order? You can order on the website by creating a account, adding tiles to your cart and pay through our secured checkout system. We will send you emails with the order confirmation and tracking numbers. We do not accept phone orders.
    • Why won't the product selected allow me to order more? This is due to the stock on hand. We update inventory daily and new shipments are usually every two months. If you need a larger special order, please email us the product and quantity needed and we can assist you with the time frame it will be available.
      • What if my order never arrives or is stolen?

          To protect your order against loss or theft, add the Shipping Warranty protection at checkout. 

          Estancia Tiles is proud to off this package protection at checkout. Your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim and receive a replacement. We are excited to offer this service to you and we highly recommend you select Shipping Warranty package protection at checkout.

          *Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

            • What if my order is damaged?

              To protect your order against damage that occurred during shipping, add shipping warranty package protection at checkout.

              Estancia Tiles is proud to offer this package protection. By selecting the shipping warranty at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim and receive a replacement. We are excited to offer this service to you and we highly recommend you purchase the package protection at checkout.

              *Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

              If your order has defects during manufacturing, please reach out to us at here and we will be happy to work with you to remedy the situation.

                • What do I get when I insure my order with the Shipping Warranty?

                   

                  Estancia Tiles is proud to offer this package protection. By selecting the shipping warranty at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim and receive a replacement. We are excited to offer this service to you and we highly recommend you purchase the package protection at checkout.

                  *Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

                    • How does the claim process work?

                      When you file a claim, your request will be reviewed and a replacement order will be placed on your behalf. You will be contacted in case any clarifications are needed.

                        • What are the Shipping Warranty terms and conditions? 

                          The terms and conditions are listed here

                            • How do I file a claim for my lost, stolen or damaged order?

                              If you insured your order with the shipping warranty at checkout, you will receive a confirmation email from with a link to file a claim. In case you can’t find the email, you can also access the claim link by entering your email and order number here.

                                • Does Shipping Warranty cover stolen items?

                                  Yes! When orders are insured with the Shipping Warranty, any items stolen off of your customers porches are covered. 11 million Americans had packages stolen last year alone and with the increase in online shopping this number just keeps growing.

                                    • How do I attach the tile mural? The tile mural come loose in a box. Depending on where you are installing it (outside or inside). Outside, you will need to mount it on a 1/4" thick cement board with grout. These are sold at many home improvement stores. Inside, you can use a wood board and silicone. 
                                    • How do I figure how much tile I will need? When determining how many tiles you will need for your project or space, measure. Multiply the length and width measurements to obtain the result, which will give you the total square feet . Click here for a good Calculator to use.
                                            • Example 1: 48" x 24" =1152 /12=96 Divide that by 12=8 sq ft;
                                              • For 4.2" tiles there are 9 tiles in a sq ft, so 9 tiles x 8 sq ft =72 tiles
                                              • Add 10% extra for waste & consider the grout area (1/8")
                                              • Example 2: You need 25 Square feet
                                                • For 4.2" tiles, there are 9 tiles in a sq ft, so 9 tiles x 25 square feet= 225 tiles
                                                • For 6" tiles, there are 4 tiles in a sq ft, so 4 tiles x 25 square feet= 100 tiles
                                                • Add 10% extra for waste & consider the grout area (1/8")
                                                • These are the steps to get the perfect amount of Subway Tile material for your home improvement project:

                                                  1. Measure the length and width of the space you want to cover.
                                                  2. Multiply these measurements to calculate your area.
                                                  3. Convert your result to square inches.
                                                  4. Add the desired tile gap (that you will fill with grout) to the length and width of each tile.
                                                  5. Calculate the area of a single tile.
                                                  6. Divide the total square inch area by the area of a single tile to figure out the number of tiles needed. 
                                              • Let’s take the example of a kitchen backsplash that is 6 feet wide by 4 feet tall. Since 6 x 4 = 24, this means that our area 24 square feet.
                                              1. To convert the area into square inches, we multiply this result by 144. In this case, our total is 3456 inches.

                                                If we have a classic subway tile that is 6 by 3 inches and we want to leave quarter-inch gaps between each tile, the area calculation is 6.25 x 3.25 = 20.31. We then divide 3456 by 20.31 for a total of 170.16, which means you need 171 subway tiles for this project.

                                                As a rule of thumb, remember to budget an extra 10% material to account for wasted tiles or last-minute project changes. If you have excess material at the end of the project, you can always store it for individual replacement or other areas of the same room.

                                        • Can I use Talavera tiles in a bathroom, pool or floor? We only recommend using Talavera tile as a accent tile above the pool line or on the shower wall. Because of it's ceramic nature it can become slippery when wet. The 2" tiles can be used in shower floors due to it's small size along with the grout between the tiles helps. 
                                        • What type of grout should I use for installing the Talavera tiles? 

                                          Depending on the size of grout lines you plan to do. Use sanded grout for grout joints larger than 1/4”. Use non-sanded grout for joints that are smaller than 3/16”. Flexibility in your grout joint spacing accommodates normal variations in the size and shape of Talavera tiles. A sand Portland cement grout is preferred. Generally, the wider the grout joint, the more the tendency to use the rougher sand/Portland Cement grout. Since Talavera tiles are handmade and thus somewhat irregular, a thicker grout joint can accommodate this irregularity more easily. Plaster grout is used when a thinner and smoother grout joint is desired. Grout texture, even when a sand/Portland Cement grout is used, can be kept smoother by using a "tooled" joint. A slightly rounded smooth metal tool is used like a miniature trowel as it is drawn over the joint, creating a slight indentation that is made smooth by the use of this instrument. A rougher texture can be achieved by using what is referred to as a "sack rubbed finish", achieved by gently rubbing the grout joint flush with the surface of the tile with a burlap sack cloth after the grout has become somewhat firm.

                                          If Talavera tile is being installed along side handmade clay tile, apply a grout release to the tile prior to installing the grout, this keeps the fine particles of Portland Cement from becoming imbedded in the tile which will dull the Talavera tile.

                                          Sealing only the grout is needed and is done after the grout is fully dry. DO NOT attempt this process until both the tile and grout joints are completely dry otherwise moisture can become trapped in the handmade clay tile and cause a milky film to form on the tile after sealing and finishing.

                                          If grouting on a wet area, a bathroom or kitchen, make sure the grout includes wet proofing agent. Wipe of any excess grout with sponge dipped in water. Allow the applied grout to dry for 30 minutes, then buff off any grout haze with a soft cloth. Again allow the grout to dry for a day and buff away any haze. 

                                        • Can the tiles be installed on an outside BBQ or patio area? Yes, sealing the tiles will provide extra UV protections especially in the hot Southwestern US. The tiles may crack in very cold climates. Make sure the sealer is a transparent one that will be absorbed and that will not create a film.