1 YEAR LIMITED MANUFACTURER WARRANTY
This product is covered by a one-year warranty against defects in materials and workmanship from the date of purchase. If any issues arise within the limited time warranty a repair or full replacement will be done by the manufacturer without any extra cost to you. This warranty will be voided if there has been any unauthorized alteration, modifications, or repairs not performed or authorized by the manufacturer.
Because it is hand painted, imperfections are expected! Be aware that most of our products are handmade and that small imperfections, glitches, color non-uniformity are to be expected. Our tile is clay made, and not as strong as the ceramic machine-made, it can be slightly bent, not perfectly flat, so it is up to the contractor to make sure the installation goes smoothly and aligned. Once you get our products you have enough time to inspect them and return them if not happy with them. We are very proud of our products quality and stand behind them. Warranty is to the original purchaser that it will provide replacement or refund the purchase price at our discretion of any product that fails to meet the requirements above within the first year. Labor costs for removal of existing product and installation of replacement product is not included. Color match of the replacement product to that being replaced cannot be guaranteed. This warranty is valid to the original customer and non-transferable. The manufacturer makes no other warranties, express or implied, including merchantability or fitness for a particular purpose. Purchaser’s remedy is limited to replacement as described above, and under no circumstances shall the manufacturer be liable for any loss or damage arising from the purchase, use, or inability to use this product, or for any special, indirect, incidental, or consequential damages. No installer, dealer, agent, or employee of Manufacturer has the authority to modify the obligations or limitations of this warranty. This warranty gives specific legal rights. Since some states have laws governing consumer rights and damages, some of the above limitations may not apply to you, and you may have other rights which vary from state to state. Except for these other rights, the remedy provided under this warranty state the limit of the manufacturer responsibilities.
DAMAGES
In the event of a broken piece you must notify us within 7 days or receiving it. We are not responsible for any claims after this time frame. If you detect a broken item, do not return it, keep the box and packaging and notify us immediately. Please email a photo showing all broken tiles and a photo of the box. In the event of a broken item, we file a claim to the carrier and re-send you the product at no cost to you.
We are not responsible for costs in delay of your installation or project. We encourage you to have the tile before scheduling installation. Also shipping delays are beyond our control.
*Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.